FAQs
Why take out a subscription?
If you want to ensure you never miss an issue of your favourite magazine, buying a magazine subscription is a great start. Your subscription will be delivered directly to your door so will save you the time - and as the prices are often much less than the shop price, it will save you money too!
How can I order a subscription?
Simply click on the button next to your chosen subscription and click 'Buy Now'. Once you have finished shopping simply click 'Basket, where you will be asked to fill out your delivery details and method of payment.
How will my subscription be confirmed?
You will receive an email confirmation shortly after placing your order. This will then act as your receipt.
When will I receive my first issue?
Your subscription is most likely to start with the next available issue. The delivery date is determined by the date that you placed your order and the print date of the next available issue. Monthly magazines usually arrive within 4-6 weeks. Your magazine will be posted out via Royal Mail so you will not need to sign for it.
How do I notify you about a change of address?
If you have moved home during the time of your subscription, simply contact the publisher of Condé Nast on 01858 438815 or email condenast@subscription.co.uk and they will be happy to amend your delivery details for you.
Can I renew my subscription?
If you are renewing a subscription you already have, simply tick the box which states "This subscription is a renewal" when filling out the delivery details. This will ensure that the subscription doesn't start until your current subscription expires.
Direct Debit
Depending on the magazine you have ordered, you may have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments as stated when you purchase your subscription. As a Direct Debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices. When your initial 3 issues for £1 trial expires, you will pay £9 every 6 months.
Is the online payment system secure?
Yes. We use SSL encryption software to keep the details of your order and Credit/Debit Card information and bank details secure.
What can I do if I do not receive an issue on time?
Please contact Condé Nast Traveller magazine on 01858 438815 or email condenast@subscription.co.uk. Remember to include your order reference number or full mailing address.
Terms & Conditions
This page sets out the terms and conditions on which we supply the goods and services processed through the checkout on the Condé Nast website, which is operated and managed by Condé Nast by Tower House, Lathkill Street, Market Harborough, LE16 9EF, UNITED KINGDOM Please read these terms and conditions carefully before ordering any goods or services from this website. You should understand that by ordering any of our goods or services, you agree to be bound by these terms and conditions.
Cancellations
You may cancel any subscription within 48 hours of purchase and receive a full refund from this website. Please contact our Customer Service to request a cancellation of a subscription. Once we receive notification from you that you wish to cancel your subscription, any amount paid to Condé Nast for the subscription will be refunded as soon as possible. All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of the measures we employ to secure your privacy, we will only refund to the credit/debit card used for the original transaction. No refunds will be processed to any other credit/debit card.
Cancellations and refunds requested more than 48 hours after purchase are provided only at the discretion of the publisher of Condé Nast Traveller magazine. Subscriptions may be refunded in full, in part, or not at all.
Security
Our secure transaction environment uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times. This technology is supplied by Comodo, who provide software and services that enable e-merchants, enterprises, organizations, and individual consumers to interact and conduct business via the Internet safely and securely.
Comodo secures and authenticates the online transactions, communications and endpoints for over 200,000 business customers and millions of users of our desktop security software.
SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Firefox, Safari and most other browsers.
We are PCI compliant, which means that we meet the requirements of the Payment Card Industry Data Security Standard. The standard was created to help organisations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. The standard applies to all organisations which hold, process, or pass cardholder information from any card branded with the logo of one of the card brands. More information about the standard can be found here.
The personal data that we collect from you will also be used for the purposes of enabling a third party data processor to which we subcontract data processing services (LolaGrove Limited) to assess such data in order to provide data veracity, integrity and validity services to us and other clients of LolaGrove Limited.
Customer Service
This checkout process is managed by Condé Nast by Tower House, Lathkill Street, Market Harborough, LE16 9EF, UNITED KINGDOM, If you have any queries regarding this website, the checkout process, the magazine subscriptions offers themselves or any order you have placed through this website please contact Condé Nast on 01858 438815 or email condenast@subscription.co.uk.