National Accident Helpline Ltd has a privacy policy for all its telephone callers and for users of this website.
We will process your personal data fairly and lawfully in accordance with the principles of the Data Protection Act 1998 (the "Act") solely in connection with your claim and the provision of services by us.
We may collect and process the personal data about you that we receive via telephone, letter, email or via any other method of communication. This will include (amongst other things) your name, address, date of birth and accident and injury details.
Some personal data that you provide will be sensitive personal data such as details about your health and injury; we need your express consent to process this data. You provided your express consent during your call with National Accident Helpline in which you gave confirmation that you wanted us to proceed with your claim.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We will share your personal data (including sensitive personal data) with the solicitor firm specified overleaf so that they can commence work on your claim. If you have consented, we will also send to them and receive from them reports which provide updates and further details about the status of your claim and any financial awards or compensation received.
We use these reports to measure the quality of the service that you receive and to communicate with you. The solicitor firm will use these reports to manage your on-going claim and to measure the quality of the service that you receive.
If you have consented, we may also provide your personal data (including sensitive personal data) to our suppliers such as after-the-event insurance providers and medical report agencies to enable both National Accident Helpline Limited and the suppliers to measure the quality of the services they provide to you. Neither we nor our suppliers will pass on or sell your personal data (including sensitive personal data) to any third parties.
The personal data that we collect from you will also be used for the purposes of enabling a third party data processor to which we subcontract data processing services (Goallover Limited) to assess such data in order to provide data veracity, integrity and validity services to Digital Window and its other clients.
The Act gives you the right to access information held about you. Your right of access can be exercised by sending a written request to the "Admin Team" at National Accident Helpline with a fee of £10 to meet our costs in providing you with details of the information we hold about you.
If you have any concerns about your personal that we hold please do not hesitate to contact us on 01536 486218.
If telephoning National Accident Helpline be advised that we may record telephone calls for internal training and regulatory compliance purposes.
1. How to control and delete cookies
Cookies are small text files that webservers give to browsers to store on users machines. They are necessary as they enable the website to recognize requests as coming from the same browser and they can be essential for the operation of an application but they can also be used to track user behaviour.
You can block or restrict the use of cookies through your browser settings. For more information on cookies, their use and blocking them you may want to visit www.aboutcookies.org
2. List of the main cookies used on this website
This is a list of the main cookies set by this website, and what each is used for.
| Cookie Name | Cookie party | Expiry | Cookie Type |
| __gads | 3rd party | 2 years | Cloudfront |
| is_returning | 3rd party | 5 years | Crazy Egg |
| csrftoken | 1st party | 1 year | Website cookie |
| ULS | 3rd party | Session | |
| PREF | 3rd party | Session | |
| NID | 3rd party | 6 months | |
| HSID | 3rd party | 10 years | |
| APISID | 3rd party | 10 years | |
| SS | 3rd party | 10 years | |
| SID | 3rd party | 10 years | |
| SAPISID | 3rd party | 10 years | |
| SSID | 3rd party | 10 years | |
| __utma | 3rd party | 2 years | |
| __utmc | 3rd party | Session | |
| __utmz | 3rd party | 6 months | |
| __utmb | 3rd party | Session | |
| HumanClickKEY | 3rd party | Session | Liveperson |
| HumanClickCHATKEY | 3rd party | Session | Liveperson |
| HumanClickSiteContainerID_36968323 | 3rd party | Session | Liveperson |
| HumanClickACTIVE | 3rd party | 1 day | Liveperson |
| mobile_detection | 1st party | Session | Mobile detection |
| nah_medtel | 1st party | 1 month | Website cookie |
| ysm_CK181QB1G7NDD4158K7AIH3OKVNUG | 3rd party | Session | Yahoo tracking |
| fpc10001487011762 | 3rd party | 1 year | Yahoo tracking |
| ywadp10001487011762 | 3rd party | 3 years | Yahoo tracking |
| SYSTEM_USER_ID | 3rd party | 4 years | Yahoo tracking |
| itsessionid10001487011762 | 3rd party | Session | Yahoo tracking |
| itvisitorid10001487011762 | 3rd party | Session | Yahoo tracking |
3. Cookies explained
3a. First party cookies
These cookies are set by the website itself and allows us (the website owner) to link the cookie with the website user.
Website cookie – This cookie is used for essential website functionality.
3b. Third party cookies
We sometimes embed content from websites. As a result, when you visit a page with content embedded from such services, you may be presented with cookies from these websites. Our website does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.
Google – These cookies are used by Google to provide different Google services for the user and to collect anonymous data about the user.
Website cookie – These cookies are used for essential website functionality
Liveperson - Liveperson provides the Live Chat Software. The cookies are set so the customers can use the live chat functionality.
Mobile detection – This cookie detects if the user is on a mobile device and then redirect them to a mobile friendly site.
Yahoo tracking - cookies set by Yahoo to track and analyse visitor activity.
Cloudfront - cookies set by Cloudfront to track and analyse visitor activity.
Crazy Egg – This cookie tracks whether or not a visitor is new or returning to particular website or page.
Social Sharing Tools
Any site with a social sharing button may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.
How to disable Flash Cookies
The Adobe website provides comprehensive information on how to delete or disable Flash cookies for all websites - see http://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications
By entering your email address to the form you are giving your consent for National Accident Helpline to send you further information via email. If you do not wish to be contacted in this manner please un-tick the relevant box on the form.